Cancellations
Cancellation Policy
At Nova Medspa we honor our clients’ time and understand the busy nature of our clients' lifestyles may result in a canceled or missed appointment. Our Spa Coordinator is available to assist with rescheduling. In effort to respect our therapist time as well as guests on our waiting list we ask that all clients adhere to our cancellation guidelines. These guidelines include providing a valid credit card on file for all appointments booked. By acknowledging this cancellation policy you agree to the cancellation fees listed below and permit the card on file to be charged for such. Cancellation fees apply to late notice cancellations or no show appointments. Late notice cancellations can adversely affect therapist schedules and income disparities, rebooking timeline, long-term client care plans, membership availability, etc.
A late notice cancellation is described as:
MedSpa: $50 Fee
General MedSpa appointments must be canceled or rescheduled 24 hours prior to the appointment.
*Any Medspa appointment booked for one or more services, or any appointment scheduled for 2 or more hours must be canceled/rescheduled before 48 hours.
Spa: $50 Fee
General Spa appointments must be canceled or rescheduled 24 hours prior to the appointment.
Late cancellations or no show fees are due per each individual service.
Deposits
Deposits:
Certain services (Services that require 1.5hrs + or $1,000+) require a deposit of $100 in order to reserve the time in our schedule. The deposit will be applied toward the cost of treatment, if completed. However, deposits are non-refundable in the event you need to cancel the appointment without providing a minimum 48hr notice. Cancellations without a 48hr notice will result in a forfeited deposit.
A non-refundable service deposit will remain on an account until applied toward the original service, not exceeding 6 months after the initial booking. Alternatively, the deposit may instead be applied toward a future service that requires a deposit, within 6 months of the initial booking. Deposits are not to apply as general service credits and expire after 6 months.
Commitment Fee/Deposit:
Frequent canceling and rescheduling of appointments may become disruptive to our schedule. In the event an appointment is canceled 2 or more times we may ask for a commitment fee to apply as a deposit toward the service. The commitment fee is typically 50% of the scheduled service, not to exceed $100. If the commitment fee appointment is canceled or rescheduled, under any circumstances, the commitment fee is then forfeited.
If you need to reschedule or cancel your appointment for any reason, our spa coordinators are happy to assist you with rescheduling. Please call us at 563-599-7422 or email us at novamedspa.IA@gmail.com
